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Returns & Refunds

Returns

    1    Should all or some of the Goods received by the Customer not match the description of the Customer’s order, or be damaged, or have a defect, the Customer may have legal rights under the Consumer Guarantees Act 1993 or the Contract and Commercial Law Act 2017.  

    2    No claim for any alleged damage or defect in the Goods received by the Customer shall be accepted by Willow Bathrooms if any attempt to repair any alleged damage or defect in the Goods is made by a person not authorised by Willow Bathrooms, or if the Goods have been modified or incorrectly maintained or used. 

    3    Nothing in these terms and conditions of sale is intended to avoid the provisions of the Consumer Guarantees Act 1993 or the Contract and Commercial Law Act 2017 except to the extent permitted by such legislation. If certain liability cannot be lawfully excluded then these terms and conditions of sale shall be read to the extent necessary to comply with the Consumer Guarantees Act 1993 or the Contract and Commercial Law Act 2017

    4. Change of mind returns are not permitted.

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